Privacy Policy

The privacy of your data is important to us. This Privacy Policy explains how Platico SAS ("Platico AI", "we", "us") collects, uses, and protects your information when you use our AI chatbot platform and related services.

Who We Are

Platico SAS provides the Platico AI service. This privacy policy applies to all visitors and customers using or accessing our website and services at platico.ai and related domains.

Platico SAS is registered in France. For any privacy-related questions, you can reach us at privacy@platico.ai.

Information We Collect

Registered Users

When you create an account, we collect:

  • Email address (used for authentication and account management)
  • Name and company information (when provided)
  • Account preferences and settings

Training Data and Content

To provide our AI chatbot service, we process:

  • Website content you submit for training
  • Knowledge base documents you upload
  • Custom instructions and AI personality settings
  • Chat conversations and interactions with your AI chatbot

Usage Data

We automatically collect certain information about your use of our service:

  • IP address and browser information
  • Pages visited and features used
  • Usage statistics and performance metrics
  • Error logs and diagnostic information

How We Use Your Information

We use your information to:

  • Provide and maintain our AI chatbot service
  • Train and improve your custom AI chatbot
  • Process payments and manage subscriptions
  • Provide customer support and technical assistance
  • Send important service updates and notifications
  • Improve our service and develop new features
  • Comply with legal obligations

Data Sharing and Third Parties

We use carefully selected third-party services to operate our platform:

Payment Processing

Payment information is processed by Stripe, our payment processor. We do not store your complete payment card information on our servers.

Analytics and Support

We may use analytics services to understand how our service is used and customer support tools to provide assistance when needed.

Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption of data in transit and at rest
  • Regular security assessments and monitoring
  • Access controls and authentication systems
  • Secure data centers and infrastructure

While we take security seriously, no system is completely secure. We cannot guarantee absolute security of your data.

Your Rights and Choices

You have the following rights regarding your personal data:

Access and Portability

You can access and download your data through your account dashboard or by contacting us.

Correction and Updates

You can update your account information and preferences at any time through your dashboard.

Deletion

You can request deletion of your account and data by contacting us at privacy@platico.ai. We will delete your data within 30 days, except where we need to retain it for legal or security purposes.

Data Processing Objection

You can object to certain types of data processing. Contact us to discuss your specific concerns.

Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences and settings
  • Analyze how our service is used
  • Provide security features

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

International Data Transfers

Your data may be processed in countries outside of your home country. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

Data Retention

We retain your data for as long as necessary to provide our service and comply with legal obligations:

  • Account data: Until account deletion or 2 years after last activity
  • Training content: Until you delete it or close your account
  • Payment records: Up to 7 years for accounting and tax purposes
  • Support communications: Up to 3 years

Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our service. Continued use of our service after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@platico.ai
  • Address: Platico SAS, France

Last updated: September 2025