Terms of Service
These Terms of Service ("Terms") govern your use of Platico AI's artificial intelligence chatbot platform and related services ("Service") provided by Platico SAS ("Platico AI", "we", "us"). By accessing or using our Service, you agree to be bound by these Terms.
1. Service Description
Platico AI provides a cloud-based artificial intelligence platform that enables businesses to create, customize, and deploy AI-powered chatbots for customer support and engagement. Our Service includes website training capabilities, knowledge base integration, and customizable chat interfaces.
2. Account Registration and Use
To access our Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You may only use our Service for lawful business purposes and in accordance with these Terms. You agree not to use the Service to create content that is harmful, misleading, or violates applicable laws.
3. Subscription and Billing
Access to our Service requires a paid subscription. Subscription fees are billed in advance and are non-refundable except as required by law. We reserve the right to modify our pricing with 30 days notice to existing subscribers.
If payment fails, your access to the Service may be suspended until payment is resolved. You are responsible for all taxes associated with your subscription.
4. Your Data and Content
You retain ownership of all content you upload to train your AI chatbot ("Your Content"). By using our Service, you grant us a limited license to process Your Content solely for the purpose of providing the Service to you.
You are responsible for ensuring you have the right to upload and use Your Content, and that it doesn't violate any third-party rights or applicable laws.
5. Privacy and Data Protection
We process your personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR. We implement appropriate security measures to protect your data, but cannot guarantee absolute security.
6. Intellectual Property
Platico AI retains all rights to the Service platform, underlying technology, and any improvements or modifications we make. You may not reverse engineer, copy, or create derivative works of our Service.
7. Service Availability
While we strive for high availability, we do not guarantee uninterrupted access to our Service. We may perform maintenance, updates, or modifications that temporarily affect Service availability.
8. Prohibited Uses
You may not use our Service to:
- Create misleading, harmful, or illegal content
- Violate any applicable laws or regulations
- Infringe on third-party intellectual property rights
- Attempt to gain unauthorized access to our systems
- Use the Service for competitive intelligence against Platico AI
9. Limitation of Liability
To the maximum extent permitted by law, Platico AI shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 3 months preceding the claim.
10. Termination
Either party may terminate this agreement at any time. Upon termination, your access to the Service will cease, and we may delete your data after a reasonable period. We may suspend or terminate your account immediately if you violate these Terms.
11. Changes to Terms
We may modify these Terms from time to time. We will notify you of material changes at least 30 days in advance. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.
12. Governing Law
These Terms are governed by French law. Any disputes shall be subject to the exclusive jurisdiction of the courts of France.
13. Contact Information
If you have questions about these Terms, please contact us at legal@platico.ai
Last updated: September 2025